What Payments types do you accept?
For retail orders placed online we use Shopify Payments, which may include:
- Credit or Debit Cards
- Paypal
- Afterpay
- ShopPay
Can I change or cancel my order after it has been placed?
- Regular stock items – you can change or cancel your order any time up until the products have been packaged for despatch to you.
- Custom Orders – you can change or cancel your order only up until production of your item has commenced. Please refer to your order documentation for full details.
How will I know when my order is despatched?
You will receive an initial order confirmation email once you’ve placed an order, and will receive a follow-up email once your order has been despatched.
Do you offer express delivery?
Yes we do! You can upgrade your order to Express Delivery at checkout, or contact us to upgrade at any time before your order is packaged ready for despatch to you. Additional delivery fee applies. Please note that ‘express delivery’ refers to the delivery speed only, and our usual order processing times will still apply to your order.
How long will it take for my order to reach me?
We aim to despatch your order within 3 – 5 working days after the date your payment is received. Please allow up to 10 working days transit time after this period for your order to reach you. For packages with uploaded tracking, you can track your parcel online throughout the delivery process, and may also receive delivery updates directly from our delivery partner (either Australia Post or our courier service). Packages which are sent as barcoded mail do not include online tracking.
How much will delivery cost?
We offer capped standard postage of $12 or less on retail orders of our soap, bath & body items. The actual delivery cost charged will depend on the individual products in your order, and can be viewed in your cart before you complete checkout.
For custom & wholesale orders the delivery options and cost will depend on the size & weight of your total order, and can be viewed in your cart before you complete checkout.
Can I get a Tax Invoice for my order?
We are an Australian business, registered for GST. This means that our website includes GST in the price of our products, and you can download a copy of your Tax Invoice for any completed orders when logged into the ‘my account’ area of our website.
What if I have another question?
Please use the contact form to get in touch with us so we can help with your enquiry.
Can I contact you by phone?
As a small home-based business we prefer to be contacted by email, as all our admin work is usually processed outside of normal business hours. We hope to have a customer service team phone number at some stage in the future.
