Refund policy

We have a 100% quality guarantee on the products we make & sell.

As a small, home-based business we love what we make & do. We want to give our customers the same enjoyment in buying and using our products that we get from creating them, so that they'll keep coming back to purchase again.

We believe that store policies should be fair to everyone, transparent and easily understood. If you can't find the information you need before buying our products, please don't hesitate to get in touch with us & ask.

IF A RETURN IS NEEDED :

Please contact our  Customer Service Team  to arrange your return.

For faulty / damaged / missing items - within 2 days of receiving your order. Please also include a photo of the issue, so we can help you with a refund or replacement as quickly as possible.

For our internal quality control purposes we may require the faulty/damaged product be returned to us. If a faulty/damaged return is required, we will provide a return shipping label to you.

For change of mind returns - within 14 days of receiving your order. Delivery and return shipping costs are not refundable for change of mind, and returned product must be received by us in new / sealed / unused condition. Return postage cost is the responsibility of the buyer.

For any other reason - within 30 days of receiving your order.

Returned items are to be posted to us at:

PO Box 48, Engadine NSW 2233.

We do suggest that you use a tracked postal service for sending back your items, as we are not responsible if they go astray and are not received back by us.

Any approved refund will be processed by us to the same card or payment method as the original purchase, within 5 business days of the returned product being received by us in acceptable condition.